No separate lookup tools, no tab-switching between the DMS, a warranty site, and a trade-in guide. One scan or one question reaches Synapse AI, already grounded in this vehicle's warranty, recall, repair, and parts history — and it quietly handles the follow-up work a busy service lane usually drops.
Every team member's day starts differently — a scan at the write-up counter, a question typed on the fly, a phone camera at check-in. Here's exactly where each one goes.
Barcode scanner or manual entry
Voice or text, any role
5 photos + odometer OCR + Synapse Vision damage scan
Snap a photo, get the match
VIN decode & open recalls · NHTSA data
Real-time trade-in market data
RO history · warranty · parts · declines
Auto-imported nightlyYour own policies & procedures
Not a generic chatbot — grounded in this dealership's own repair, warranty, and parts history.
Cited, on-brand, ready to say out loud
Via Synapse Safety, every VIN
Real-time market comps
Declined service · comeback · equity lead
Customer text, one tapService Lane Ambassador hand-off
Synapse Vision compares before vs. after
One console replaces the browser-tab shuffle between the DMS, a warranty site, and a trade-in guide — nobody leaves the customer conversation to go find an answer.
Every answer is grounded in this dealership's own repair, warranty, and parts history, imported automatically every night — not a generic model guessing at policy.
Declined-service, comeback, and equity signals surface on their own instead of relying on memory — each one is a service or sales opportunity that would otherwise go quiet.
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