How it works

One synapse, wired to every fixed-ops answer — from the first scan to the last follow-up.

No separate lookup tools, no tab-switching between the DMS, a warranty site, and a trade-in guide. One scan or one question reaches Synapse AI, already grounded in this vehicle's warranty, recall, repair, and parts history — and it quietly handles the follow-up work a busy service lane usually drops.

The full flow

How a scan or a question becomes an answer

Every team member's day starts differently — a scan at the write-up counter, a question typed on the fly, a phone camera at check-in. Here's exactly where each one goes.

Core flow Data source Needs a human follow-up
On the service lane

Scan a VIN or RO

Barcode scanner or manual entry

Ask a question

Voice or text, any role

Check in / out

5 photos + odometer OCR + Synapse Vision damage scan

Identify a part

Snap a photo, get the match

Grounded by · live, every call

Synapse Safety

VIN decode & open recalls · NHTSA data

Synapse Trade

Real-time trade-in market data

Dealership Records

RO history · warranty · parts · declines

Auto-imported nightly

Knowledge Base

Your own policies & procedures

Synapse AI

Grounded, every time

Not a generic chatbot — grounded in this dealership's own repair, warranty, and parts history.

What your team gets, instantly

Instant answer

Cited, on-brand, ready to say out loud

Warranty & recall

Via Synapse Safety, every VIN

Trade-in estimate

Real-time market comps

Follow-up alert

Declined service · comeback · equity lead

Customer text, one tap

Right team member, notified

Service Lane Ambassador hand-off

Damage flagged

Synapse Vision compares before vs. after

Why it works

Built to be used, not just installed

Why it lands

One console replaces the browser-tab shuffle between the DMS, a warranty site, and a trade-in guide — nobody leaves the customer conversation to go find an answer.

Why it's defensible

Every answer is grounded in this dealership's own repair, warranty, and parts history, imported automatically every night — not a generic model guessing at policy.

Why it pays for itself

Declined-service, comeback, and equity signals surface on their own instead of relying on memory — each one is a service or sales opportunity that would otherwise go quiet.

Now piloting

See it running in your own service lane

Leave your info on the homepage and we'll set up a walkthrough — no waitlist, no obligation.

Get early access