What this app collects, why, and exactly which outside parties ever see it. See also the fuller Security & Data Protection page for how each of these controls is actually implemented.
Last updated September 9, 2026
Dealer Synapse is a service-desk tool used by dealership staff (service advisors, technicians, managers) at Jaguar Land Rover retailers. This policy covers data handled by the app itself — both the accounts dealership staff use to sign in, and the vehicle/customer records those staff look up and enter while using it.
Two categories:
Solely to run the product for the dealership: looking up a vehicle, answering a staff member's question grounded in the dealership's own data, tracking a repair order through the shop, and notifying staff about scheduled work, parts, or recalls. Nothing collected here is sold, rented, or used for advertising, and dealership data is never used to train an AI model.
A short, named list — no data broker or ad-tech integration exists anywhere in this app:
Full detail on each of these, including independent security certifications, is on the Security & Data Protection page.
Text extracted from screen captures and uploaded documents is erased after 90 days. Operating records are retained for up to two years, consistent with the FTC Safeguards Rule, and are deleted on that schedule rather than kept indefinitely.
Encrypted in transit and at rest, access limited by named accounts and role, and every login, admin action, export, and photo view recorded in a tamper-evident audit trail. Full detail on the Security & Data Protection page.
A dealership administrator controls staff access and can deactivate an account at any time, which revokes that account's session immediately. To request access to, correction of, or deletion of data associated with a specific account, contact us at the address below.
Dealer Synapse uses SMS text messages and automated phone calls for exactly one purpose: notifying the platform operator when the service itself detects an outage or freeze, so it can be fixed quickly. These are operational system-status alerts, not marketing or customer messages, and the only recipient is the phone number the operator has directly configured in the system for this purpose. See SMS & Voice Alert Consent for exactly how that consent is captured.
Dealer Synapse is a business tool used by dealership staff and is not directed at, or knowingly used by, children.
If our practices change, this page is updated the same day the app is — not on a fixed review cycle. The date at the top of this page always reflects the current version.
Questions about this policy, or a request regarding your data: [email protected].