Exactly who receives an automated text or call from Dealer Synapse, and exactly how that person consented to it. Written for a carrier or messaging-platform reviewer verifying this program.
Last updated September 9, 2026
Dealer Synapse is a software product. Like most hosted software, it needs someone to notice when it goes down. This messaging program exists solely to notify the person who operates the Dealer Synapse platform itself — not a dealership customer, not a dealership employee, not a member of the public — the moment an automated monitor detects the service is unreachable or frozen, so it can be restored quickly.
Exactly one recipient: the platform's own operator/administrator, at a phone number that person chose and entered themselves. There is no list, no signup form, and no path for a second phone number to be added by anyone else. This is an internal operations tool, not a customer communication channel.
The recipient is the same person who deploys and administers the platform. They opt themselves in by directly entering their own phone number into two places, both of which require their own authenticated, credentialed access — nobody else can do this on their behalf:
URGENT_ALERT_PHONE, set through the hosting provider's own authenticated dashboard).Entering a phone number in either place is a deliberate, affirmative action by which the recipient explicitly agrees to receive recurring automated SMS text messages and phone calls from Dealer Synapse about the platform's operational status — this is a specific, informed decision to receive text messages, not something incidental to configuring the platform generally. There is no other opt-in method for this program today (no keyword-text signup, no public web form, no paper form).
Plain text, no links, no phone numbers embedded in the message body. Square brackets mark the only variable content:
Only when there's something to say: on a detected outage (with a re-alert roughly every 30 minutes while it continues, capped at 8), once on recovery, and once during an automated monthly test of the alerting system itself. Message frequency varies based on system status.
Message and data rates may apply. This phone number is never sold, shared, or used for any purpose other than these alerts — see the full Privacy Policy.
Reply STOP to any message at any time, or the recipient can remove their own number from the platform's configuration at any time, using the same authenticated access described above.
Privacy Policy · Terms of Service
Questions about this program: [email protected].